AI-Powered CX Advisory. Free. No Obligation.

Unlock 30–50% CX Cost Savings and a Boost in CSAT with Our Free AI-CX Advisory.

We are an independent BPO advisory firm that successfully guides you through every phase of your AI-CX transformation—from strategy and vendor discovery to evaluation, selection, and seamless implementation—providing expert support entirely free of charge.

30–50%

COST SAVINGS

<9 WEEKS

TIME-TO-VALUE

42 AI-CX BPO

FRONT RUNNERS

15 GLOBAL

BPO HUBS
Independent • No Cost

AI-CX Assessment

Benchmarks, readiness, and quick-win roadmap.

Governed & Secure

Data-safe, compliant deployment with human-in-the-loop.

Speed to Value

Launch in weeks via our vetted BPO vendor network.
Check Your Estimated Saving with our Saving Calculator
How We De-Risk
Get Your Free Transition Plan
Clients

Trusted by the World's Most Innovative Brands.

Navigating AI-CX Transformation Is Complex. We Make It Simple.

Tiktok
Workwise
EQ
Garmin
YouTrip
Presto

Avg. cost reduction • 38%

Avg. CSAT • + 10PTS

Faster time-to-resolution • 42%

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“John exudes the highest level of consultative professionalism. He has consistently been a valuable resource in solving problems over the years, whether in the capacity of a business partner or as a consultant.”

Shannon Burch

VP Customer Experience, Neo Financial
Unleash the future of CX
The Challenges

CX is broken: Customers wait, agents churn, costs rise.

Most support orgs are trapped in reactive queues. The result: long wait times, rising costs, and burned-out teams.

Slow, fragmented resolution

Multi-hop triage and scripts lead to long AHT and low FCR.

Costs scale with volume

Headcount-driven models can’t keep up with seasonal spikes.

Agent burnout & churn

Repetitive tickets drain morale and institutional knowledge.

Avg. Handle Time

7–9 min

Baseline across voice & chat

Agent Churn

40-80%

Annualized in high-volume teams

Cost per Contact

$2–$8

Typical blended cost, depending on geo

Backlog Risk

High

Spikes overwhelm queues
Fix your CX
The Solutions

Your AI-Powered CX Engine

Together with our award-winning AI-CX BPO partners, we transform your support from reactive to autonomous — while keeping humans in the loop for what matters.

Step 1

Capture

Unify knowledge from tickets, macros, help center, and policy into a live retrieval layer.

Step 2

Automate

Deflect repetitive contacts via AI chat & email, and accelerate agents with AI sidekick.

Step 3

Optimize

Continuous tuning with human feedback, analytics, and guardrails for quality and safety.

Deflection

30–60%

Resolved fully by AI

AHT reduction

20–40%

For remaining contacts

CSAT Lift

8-15 pts

Faster, more consistent replies

Compliance

Built-in

Guardrails & approvals
Level up
The Outcomes

Results you can take to the boardroom - in just 90 days!

Outcomes over outputs. Measurable improvements to P&L and customer love.

Lower cost

-30-50%

AI contains repetitive volume with guardrails

Happier customers

+8-15 NPS

Latency drops, resolution rises

Faster agents

−25% AHT

Copilot and auto‑drafting answers

Better insight

100% QA

Every convo auto‑scored and searchable
Witness the results
Claculate Your ROI

What would you save with AI‑driven CX?

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Build my AI-CX roadmap
Industries

Where We Create Leverage

Award-winning AI-CX BPOs and pre‑trained playbooks accelerate results across complex, regulated verticals.

Financial Services

Boost retention while reducing risk

Fintech

Frictionless onboarding & support

Retail & eCommerce

Increase conversion rate and AOV

Insurance

Faster claims, happier policyholders

Tech & SaaS

Accelerated adoption and support

AI

Drive innovation with intelligent automation

Healthcare

Faster triage, higher satisfaction

Energy

Support operations for reliable service

Travel

Streamlined bookings & assistance

Hospitality

Upsell seamlessly on‑ and off‑property

Social Media

Improve moderation & engagement

Life Sciences

Speed research enablement

Telecom

Reduce churn drivers

Logistics

Optimize supply-chain performance

Legal

Automate research & document workflows

View all industries
Contact

Contact Us Today!

Expert guidance for seamless AI-CX transitions, tailored for executives and outsourcing decision-makers.

Your AI-CX Transition, De-Risked.

Our advisory services are 100% free and fully independent. We map the optimal path for your AI transformation, align you with the most qualified AI-CX BPO partners specializing in your industry, and stay with you through every stage — from strategy to successful launch.
  • No cost, no obligation advisory
  • Security, privacy, compliance by design
  • Results measured in weeks

Speak with John Maczynski

CEO & Lead AI-CX Advisor

US: +1-866-201-3370
AU: +61-1800-370-551
UK: +44-808-178-0977

john@cynergycx.ai

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Ready to De-Risk Your AI-CX Transformation?

Our expert guidance is completely free and comes with no obligation. Start your journey today!

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